Shipping & returns
We aim to dispatch orders within 24 hours; however, this isn’t guaranteed.
Please note that all orders placed after 12 pm will be sent the next working day.
Returns are accepted within 14 days of receiving your order. Please see below for full details.
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Shipping details:
United Kingdom
- Free shipping on orders over £50
- Royal Mail Tracked 48 - £5
- Royal Mail Tracked 24 - £6.50
- DPD Next Working Day (Order by 12pm) - £8
Rest of Europe
- DPD Express (2-4 Working Days) - £22.00
United States / Canada
- DPD Express (2-6 Working Days) - £22.00
Rest of world
- DPD Express (2-8 Working Days) - £24.00
Shipping terms & conditions
- When importing items to outside of the UK, this will always incur a customs inspection which we always provide the correct paperwork for. We cannot be held responsible for how long it takes your order to pass through customs.
- Please note that the customers will always be responsible for paying any import bills they may receive.
- Customers are responsible for proving the correct delivery address information. We are not responsible for any delays or losses as a result of a customer's incorrect delivery info.
Returns details:
We want every customer to be 100% satisfied with our service. In the unlikely event that you are not, you can return any item within 14 days of receipt, as long as it is unused and in its original packaging and condition.
If you wish to return any part of your order, please read the information below and contact us on instagram @the.mineralcollection or email us at themineralcollection@gmail.com
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Return terms & conditions
- Returns are only eligible for items that have not exceeded the 14 day return period
- Delivery charges are non-refundable
- Customers are responsible for paying all fees incurred from the return process
- We reserve the right to refuse future sales or limit the quantity of items sold to any customer who, in our judgment, has an excessive history of returns or engages in abusive or fraudulent return practices. An excessive history of returns may include, but is not limited to, a high rate or frequency of returns, suspicious return patterns, or returns that appear to be motivated by abuse of the return policy. We will make such determinations at our sole discretion on a case-by-case basis.